Delivery and Returns

You are guaranteed by law the right to cancel the purchase contract, without indicating the reason, of most of the products during 14 calendar days from the day you received the product. To cancel a purchase during the 14-day reflection period.

Please send email to and specify following details:

- Name and Lastname of the Purchaser
- Phone number of the Purchaser
- Order number
- Name of purchased product
- Date of Purchase
- Date of delivery the product
- Photo of received product that will be returned

The following products cannot be returned except in the case of defective products:

- Products that do not allow their return due to hygienic or health protection reasons if it has been unsealinged by you after delivery (for example cosmetic products), or that they were, after delivery, inseparably mixed with other products

Art.102 of Law 3/2014 27 ir March